{"xsrfToken":"5ffcb7da5938dd1ec73aefa549f2cc824838b989_lout","branding":{"id":"1","key":"ics","name":"Inugo Customer Service","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/5","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#369972","headerLinkHoverBGColor":"#369972","headerBadgeColor":"#369972"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/fe5fce6d-179d-40c6-b5a1-69d4400ba54e/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1OGU5NzAxYS00YjYxLTQ0MjMtYjU1Mi02NzgyNTg3MDA2OTYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmZlNWZjZTZkLTE3OWQtNDBjNi1iNWExLTY5ZDQ0MDBiYTU0ZSI6WyJyZWFkIl19LCJleHAiOjE3NjUzNDQyNTIsIm5iZiI6MTc2NTM0MzY1Mn0.jSRI9oUjnr0JQhe9UA1MflcwSAAyxmek2NWD3NWjcrY&client=58e9701a-4b61-4423-b552-678258700696&mode=fit","logoId":"fe5fce6d-179d-40c6-b5a1-69d4400ba54e","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#00b48a","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/bafe75bf-72f7-48c2-b705-c37b512404be/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1OGU5NzAxYS00YjYxLTQ0MjMtYjU1Mi02NzgyNTg3MDA2OTYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmJhZmU3NWJmLTcyZjctNDhjMi1iNzA1LWMzN2I1MTI0MDRiZSI6WyJyZWFkIl19LCJleHAiOjE3NjUzNDQyNTIsIm5iZiI6MTc2NTM0MzY1Mn0.LWRAKljAVsFVycu691BiAkczI8wfeCCX-bNdK75ex58&client=58e9701a-4b61-4423-b552-678258700696&height=300&mode=fit","bannerMediaApiFileId":"bafe75bf-72f7-48c2-b705-c37b512404be","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#0b1328","topBarTextColor":"#ffffff","hasTopBarBeenSplit":true},"portal":{"id":"1","key":"ics","projectId":10220,"serviceDeskId":1,"name":"Inugo Customer Service","description":"<p>Welcome! You can raise a Inugo Customer Service request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"1","name":"Customer support","descriptionHtml":"","callToAction":"Customer support","introHtml":"<p>Let us know if you are having an issue with your parking session, getting access to a building or have a general problem by filling in this form.</p>","icon":10846,"iconUrl":"https://inugosystems.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10846","groups":[1],"key":""},{"id":"7","name":"Let us know your feedback","descriptionHtml":"","callToAction":"Let us know your feedback","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10872,"iconUrl":"https://inugosystems.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10872","groups":[1],"key":""},{"id":"35","name":"Operator / Facility Manager Support","descriptionHtml":"","callToAction":"Operator / Facility Manager Support","introHtml":"<p>Let us know if you are having a problem with your Inugo solution</p>","icon":10846,"iconUrl":"https://inugosystems.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10846","groups":[9],"key":""},{"id":"38","name":"Raise a ticket","descriptionHtml":"","callToAction":"Raise a ticket","introHtml":"<p>Raise a support ticket on behalf of a customer.</p>","icon":10865,"iconUrl":"https://inugosystems.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10865","groups":[10],"key":""},{"id":"5","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10850,"iconUrl":"https://inugosystems.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10850","groups":[1,9],"key":""},{"id":"36","name":"Request a new location","descriptionHtml":"","callToAction":"Request a new location","introHtml":"<p>Use this form to request a new location be created on your behalf.</p>","icon":10885,"iconUrl":"https://inugosystems.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10885","groups":[9],"key":""},{"id":"34","name":"Request hardware","descriptionHtml":"<p>Use this form if you are an existing Inugo customer to request additional hardware.</p>","callToAction":"Request hardware","introHtml":"<p>Easily request new hardware</p>","icon":10885,"iconUrl":"https://inugosystems.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10885","groups":[9],"key":""},{"id":"37","name":"Site Installation Discovery","descriptionHtml":"<p>Fill in this form on your site visit to help determine the installation method and hardware requirements.</p>","callToAction":"Site Installation Discovery","introHtml":"<p>Use this form to send information to Inugo about an installation</p>","icon":10860,"iconUrl":"https://inugosystems.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10860","groups":[9],"key":""},{"id":"6","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10872,"iconUrl":"https://inugosystems.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10872","groups":[9],"key":""},{"id":"2","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10857,"iconUrl":"https://inugosystems.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10857","groups":[],"key":""},{"id":"4","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10840,"iconUrl":"https://inugosystems.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10840","groups":[],"key":""},{"id":"3","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10865,"iconUrl":"https://inugosystems.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10865","groups":[],"key":""},{"id":"39","name":"Submit a request or incident","descriptionHtml":"","callToAction":"Submit a request or incident","introHtml":"<p>Report an outage</p>","icon":10978,"iconUrl":"https://inugosystems.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10978","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"Customer Support"},{"id":9,"name":"Operators and Facility Managers"},{"id":10,"name":"Call Centre"}],"orderMapping":{"1":[1,7,5],"10":[38],"9":[37,35,36,34,6,5]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"66eaa21d-2e20-3a2f-a530-f5f3d0f5c624","appLinkName":"System Confluence","appLinkUrl":"https://inugosystems.atlassian.net/wiki","spaceKey":"PK","spaceName":"Public Knowledgebase","spaceUrl":"https://inugosystems.atlassian.net/wiki/spaces/PK","isServer":false},"labels":[],"projectKey":"ICS","serviceDeskId":1,"kbLinkDomainURLs":["https://inugosystems.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ICS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1OGU5NzAxYS00YjYxLTQ0MjMtYjU1Mi02NzgyNTg3MDA2OTYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDIyMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjUzNDQ4NTIsIm5iZiI6MTc2NTM0MzY1MiwiYW5vbklkIjoiYW5vbi11c2VyIn0.mFtEXAlvxTTIXrkG8gk4wcDJIK8xMsJBKrICWYnxjUQ","targetCollection":"upload-project-10220","endpointUrl":"https://api.media.atlassian.com","clientId":"58e9701a-4b61-4423-b552-678258700696","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":5,"projectId":10220,"issueType":{"id":"10103","name":"Bug"},"form":{"name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","intro":"<p>Tell us the problems you're experiencing.</p>","instructions":"","icon":10850,"iconUrl":"https://inugosystems.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10850","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/5","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/5","calendarParams":{"firstDay":0,"date":"2025-12-10T18:14:12+1300","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"66eaa21d-2e20-3a2f-a530-f5f3d0f5c624","appLinkName":"System Confluence","appLinkUrl":"https://inugosystems.atlassian.net/wiki","spaceKey":"PK","spaceName":"Public Knowledgebase","spaceUrl":"https://inugosystems.atlassian.net/wiki/spaces/PK","isServer":false},"labels":[],"projectKey":"ICS","serviceDeskId":1,"kbLinkDomainURLs":["https://inugosystems.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1OGU5NzAxYS00YjYxLTQ0MjMtYjU1Mi02NzgyNTg3MDA2OTYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDIyMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjUzNDQ4NTIsIm5iZiI6MTc2NTM0MzY1MiwiYW5vbklkIjoiYW5vbi11c2VyIn0.mFtEXAlvxTTIXrkG8gk4wcDJIK8xMsJBKrICWYnxjUQ","targetCollection":"upload-project-10220","endpointUrl":"https://api.media.atlassian.com","clientId":"58e9701a-4b61-4423-b552-678258700696","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":2651891437935258,"updated":"2025-05-02T04:00:52.155433761Z","publish":{"jira":{"newIssueIssueTypeIds":[],"newIssueRequestTypeIds":[5],"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[5],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":2651891437935258,"name":"Bug report","submit":{"lock":false,"pdf":false},"templateFormUuid":"2c4a01bc-af3d-4fe2-bb1b-0c2be5da3682"},"layout":[{"version":1,"type":"doc","content":[{"type":"paragraph","content":[]},{"type":"heading","attrs":{"level":2,"localId":"d43093a1-e588-4661-baf9-2be2bb1efea9"},"content":[{"type":"text","text":"Summary"}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":15},"layout":"default","localId":"b8a23703-f32c-425d-8bb6-02c7a47614c1"}},{"type":"heading","attrs":{"level":2,"localId":"d43093a1-e588-4661-baf9-2be2bb1efea9"},"content":[{"type":"text","text":"Priority"}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":66},"layout":"default","localId":"e4ecfcc5-a282-435a-8a15-2397fb34984d"}},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"5a4428d4-0f63-4089-bfda-3e94a32bf402"},"content":[{"type":"text","text":"P1 - Highest: Service is completely unavailable at a Site, causing significant financial or reputational damage."}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"131b8df9-7d84-430e-a7f7-d8fe367df6b2"},"content":[{"type":"text","text":"P2 - High: Major functionality is severely impacted or unavailable at a Site, affecting multiple users or key operations."}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"0655d097-c635-432f-8fc3-afee8359452c"},"content":[{"type":"text","text":"P3 - Medium: Partial loss of functionality or service degradation that impacts some users, but workarounds exist."}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"930eb6d6-4d32-4019-b915-c4b7904457ca"},"content":[{"type":"text","text":"P4 - Low: Minor issues that do not significantly impact service or users, with no immediate workaround needed."}]}]}]}]},{"type":"heading","attrs":{"level":2,"localId":"f309b2b8-ace4-477e-9b6b-c965752c5f87"},"content":[{"type":"text","text":"Which application was the issue discovered on?"}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":46},"layout":"default","localId":"d23cb100-c299-48ca-adc8-35e20dd67d69"}}]},{"version":1,"type":"doc","content":[{"type":"rule"},{"type":"heading","attrs":{"level":3,"localId":"f376ae75-a829-4440-8c56-2ee1e39d49fe"},"content":[{"type":"text","text":"Admin Console"}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":58},"layout":"default","localId":"16a18059-44cf-4c34-bf96-3c8b76d1e22d"}}]},{"version":1,"type":"doc","content":[{"type":"rule"},{"type":"heading","attrs":{"level":3,"localId":"5daeb373-1162-4b08-85cc-5ce85044eb73"},"content":[{"type":"text","text":"Mobile App"}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":50},"layout":"default","localId":"d65953ff-a362-43b2-9e01-a4d1cbe9f41c"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":51},"layout":"default","localId":"297d5fc4-49c6-4e3c-9209-ea2aed4805bb"}}]},{"version":1,"type":"doc","content":[{"type":"rule"},{"type":"heading","attrs":{"level":3,"localId":"cc47801f-5fb7-4f1f-a31b-d0020466fe45"},"content":[{"type":"text","text":"Website"}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":60},"layout":"default","localId":"0b966749-9fbb-44dc-800b-f89e11a16624"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":53},"layout":"default","localId":"36677b75-217b-419e-8fe7-facaf4333e40"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":61},"layout":"default","localId":"7610af4c-3ca9-49a0-9314-e12ffb3ef6ce"}}]},{"version":1,"type":"doc","content":[{"type":"rule"},{"type":"heading","attrs":{"level":3,"localId":"e961e861-2c29-40bc-8419-d15d06584208"},"content":[{"type":"text","text":"Scan to Pay or Scan to Validate"}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":56},"layout":"default","localId":"28555663-ca1c-46f5-86ec-f5b27959401d"}}]},{"version":1,"type":"doc","content":[{"type":"paragraph","content":[]},{"type":"heading","attrs":{"level":2,"localId":"d43093a1-e588-4661-baf9-2be2bb1efea9"},"content":[{"type":"text","text":"Issue detail"}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":28},"layout":"default","localId":"9b5c482a-cf96-41b8-b610-df0915d8cbcc"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":29},"layout":"default","localId":"d09473f4-2277-4335-bbfc-3c958a07dddb"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":30},"layout":"default","localId":"209301a7-6a4c-43af-a442-5104d406faa1"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":59},"layout":"default","localId":"18e37596-df73-4474-ab2d-605bd6172971"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":31},"layout":"default","localId":"24fe8c15-8de0-44d3-a4d2-6d7a64a2e2c0"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":32},"layout":"default","localId":"4d5d6884-5351-4498-b85a-a238d7d189c7"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":34},"layout":"default","localId":"f8241326-df14-4109-b63a-7ea1310b44d5"}}]},{"version":1,"type":"doc","content":[{"type":"paragraph","attrs":{"localId":"4dcc3b86-8587-4248-a697-bcba59efde31"},"content":[{"type":"text","text":"Additional information"}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":63},"layout":"default","localId":"61844488-0105-4582-9e25-0e79f5de824c"}}]}],"conditions":{"67":{"i":{"co":{"cIds":{"53":["10227"]}}},"o":{"sIds":["4"]},"t":"sh"},"33":{"i":{"co":{"cIds":{"32":["1"]}}},"o":{"sIds":["7"]},"t":"sh"},"55":{"i":{"co":{"cIds":{"46":["10242"]}}},"o":{"sIds":["5"]},"t":"sh"},"57":{"i":{"co":{"cIds":{"46":["10239"]}}},"o":{"sIds":["1"]},"t":"sh"},"49":{"i":{"co":{"cIds":{"46":["10240"]}}},"o":{"sIds":["2"]},"t":"sh"},"52":{"i":{"co":{"cIds":{"46":["10241"]}}},"o":{"sIds":["3"]},"t":"sh"}},"sections":{"8":{"conditions":[]},"4":{"name":"","conditions":["67","52"]},"5":{"name":"Scan to Pay / Validate","conditions":["55"]},"2":{"name":"Mobile App","conditions":["49"]},"7":{"name":"Workaround","conditions":["33"]},"3":{"name":"Website","conditions":["52"]},"6":{"conditions":[]},"1":{"name":"Admin Console","conditions":["57"]}},"questions":{"34":{"type":"pg","label":"Explain the workaround you have found","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"15":{"type":"tl","label":"","description":"One line description of the bug","validation":{"rq":false},"jiraField":"summary","questionKey":""},"56":{"type":"tu","label":"Please provide the URL where the issue occurs","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"50":{"type":"cm","label":"Which Mobile Apps are affected by the error?","description":"","validation":{"rq":true,"mns":1},"choices":[{"id":"10231","label":"Android"},{"id":"10232","label":"iOS"}],"questionKey":""},"59":{"type":"at","label":"Please provide any screenshots or recordings of the issue","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"32":{"type":"cs","label":"Have you found a workaround?","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"Yes","other":false},{"id":"2","label":"No","other":false}],"questionKey":""},"60":{"type":"tu","label":"Please provide the URL where the issue occurs","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"31":{"type":"cs","label":"If you take the same steps, does it happen again?","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"Yes","other":false},{"id":"2","label":"No","other":false}],"questionKey":""},"30":{"type":"pg","label":"Actual results","description":"What actually happens? How does the bug disrupt the expected result?","validation":{"rq":false},"jiraField":"customfield_10289","questionKey":""},"29":{"type":"pg","label":"Expected results","description":"What should happen if the system was working properly?","validation":{"rq":false},"jiraField":"customfield_10288","questionKey":""},"63":{"type":"pg","label":"Is there anything else that we may need to know relating to this issue?","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"28":{"type":"pg","label":"Steps to reproduce","description":"What actions cause this bug to manifest? ","validation":{"rq":true},"jiraField":"description","questionKey":""},"66":{"type":"cd","label":"Level of priority","description":"","validation":{"rq":true},"jiraField":"priority","questionKey":""},"51":{"type":"ts","label":"App version (found in the app's help page)","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"61":{"type":"tu","label":"Please provide the browser name","description":"","validation":{"rq":false},"choices":[],"defaultAnswer":{"text":"Eg. Opera, Brave"},"questionKey":""},"46":{"type":"cm","label":"Application","description":"","validation":{"rq":true},"jiraField":"customfield_10291","questionKey":""},"58":{"type":"ts","label":"Which page(s) were you on or trying to access when the issue occurred (include URLs if possible)","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"53":{"type":"cm","label":"Which browser(s) are you experiencing the problem on?","description":"","validation":{"rq":true,"mns":1},"choices":[{"id":"10221","label":"Chrome"},{"id":"10222","label":"Edge"},{"id":"10224","label":"Firefox"},{"id":"10226","label":"Safari"},{"id":"10227","label":"Other"}],"questionKey":""}}},"uuid":"2c4a01bc-af3d-4fe2-bb1b-0c2be5da3682"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":2651891437935258,"updated":"2025-05-02T04:00:52.155433761Z","publish":{"jira":{"newIssueIssueTypeIds":[],"newIssueRequestTypeIds":[5],"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[5],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":2651891437935258,"name":"Bug report","submit":{"lock":false,"pdf":false},"templateFormUuid":"2c4a01bc-af3d-4fe2-bb1b-0c2be5da3682"},"layout":[{"version":1,"type":"doc","content":[{"type":"paragraph","content":[]},{"type":"heading","attrs":{"level":2,"localId":"d43093a1-e588-4661-baf9-2be2bb1efea9"},"content":[{"type":"text","text":"Summary"}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":15},"layout":"default","localId":"b8a23703-f32c-425d-8bb6-02c7a47614c1"}},{"type":"heading","attrs":{"level":2,"localId":"d43093a1-e588-4661-baf9-2be2bb1efea9"},"content":[{"type":"text","text":"Priority"}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":66},"layout":"default","localId":"e4ecfcc5-a282-435a-8a15-2397fb34984d"}},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"5a4428d4-0f63-4089-bfda-3e94a32bf402"},"content":[{"type":"text","text":"P1 - Highest: Service is completely unavailable at a Site, causing significant financial or reputational damage."}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"131b8df9-7d84-430e-a7f7-d8fe367df6b2"},"content":[{"type":"text","text":"P2 - High: Major functionality is severely impacted or unavailable at a Site, affecting multiple users or key operations."}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"0655d097-c635-432f-8fc3-afee8359452c"},"content":[{"type":"text","text":"P3 - Medium: Partial loss of functionality or service degradation that impacts some users, but workarounds exist."}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"930eb6d6-4d32-4019-b915-c4b7904457ca"},"content":[{"type":"text","text":"P4 - Low: Minor issues that do not significantly impact service or users, with no immediate workaround needed."}]}]}]}]},{"type":"heading","attrs":{"level":2,"localId":"f309b2b8-ace4-477e-9b6b-c965752c5f87"},"content":[{"type":"text","text":"Which application was the issue discovered on?"}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":46},"layout":"default","localId":"d23cb100-c299-48ca-adc8-35e20dd67d69"}}]},{"version":1,"type":"doc","content":[{"type":"rule"},{"type":"heading","attrs":{"level":3,"localId":"f376ae75-a829-4440-8c56-2ee1e39d49fe"},"content":[{"type":"text","text":"Admin Console"}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":58},"layout":"default","localId":"16a18059-44cf-4c34-bf96-3c8b76d1e22d"}}]},{"version":1,"type":"doc","content":[{"type":"rule"},{"type":"heading","attrs":{"level":3,"localId":"5daeb373-1162-4b08-85cc-5ce85044eb73"},"content":[{"type":"text","text":"Mobile App"}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":50},"layout":"default","localId":"d65953ff-a362-43b2-9e01-a4d1cbe9f41c"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":51},"layout":"default","localId":"297d5fc4-49c6-4e3c-9209-ea2aed4805bb"}}]},{"version":1,"type":"doc","content":[{"type":"rule"},{"type":"heading","attrs":{"level":3,"localId":"cc47801f-5fb7-4f1f-a31b-d0020466fe45"},"content":[{"type":"text","text":"Website"}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":60},"layout":"default","localId":"0b966749-9fbb-44dc-800b-f89e11a16624"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":53},"layout":"default","localId":"36677b75-217b-419e-8fe7-facaf4333e40"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":61},"layout":"default","localId":"7610af4c-3ca9-49a0-9314-e12ffb3ef6ce"}}]},{"version":1,"type":"doc","content":[{"type":"rule"},{"type":"heading","attrs":{"level":3,"localId":"e961e861-2c29-40bc-8419-d15d06584208"},"content":[{"type":"text","text":"Scan to Pay or Scan to Validate"}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":56},"layout":"default","localId":"28555663-ca1c-46f5-86ec-f5b27959401d"}}]},{"version":1,"type":"doc","content":[{"type":"paragraph","content":[]},{"type":"heading","attrs":{"level":2,"localId":"d43093a1-e588-4661-baf9-2be2bb1efea9"},"content":[{"type":"text","text":"Issue detail"}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":28},"layout":"default","localId":"9b5c482a-cf96-41b8-b610-df0915d8cbcc"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":29},"layout":"default","localId":"d09473f4-2277-4335-bbfc-3c958a07dddb"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":30},"layout":"default","localId":"209301a7-6a4c-43af-a442-5104d406faa1"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":59},"layout":"default","localId":"18e37596-df73-4474-ab2d-605bd6172971"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":31},"layout":"default","localId":"24fe8c15-8de0-44d3-a4d2-6d7a64a2e2c0"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":32},"layout":"default","localId":"4d5d6884-5351-4498-b85a-a238d7d189c7"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":34},"layout":"default","localId":"f8241326-df14-4109-b63a-7ea1310b44d5"}}]},{"version":1,"type":"doc","content":[{"type":"paragraph","attrs":{"localId":"4dcc3b86-8587-4248-a697-bcba59efde31"},"content":[{"type":"text","text":"Additional information"}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":63},"layout":"default","localId":"61844488-0105-4582-9e25-0e79f5de824c"}}]}],"conditions":{"67":{"i":{"co":{"cIds":{"53":["10227"]}}},"o":{"sIds":["4"]},"t":"sh"},"33":{"i":{"co":{"cIds":{"32":["1"]}}},"o":{"sIds":["7"]},"t":"sh"},"55":{"i":{"co":{"cIds":{"46":["10242"]}}},"o":{"sIds":["5"]},"t":"sh"},"57":{"i":{"co":{"cIds":{"46":["10239"]}}},"o":{"sIds":["1"]},"t":"sh"},"49":{"i":{"co":{"cIds":{"46":["10240"]}}},"o":{"sIds":["2"]},"t":"sh"},"52":{"i":{"co":{"cIds":{"46":["10241"]}}},"o":{"sIds":["3"]},"t":"sh"}},"sections":{"8":{"conditions":[]},"4":{"name":"","conditions":["67","52"]},"5":{"name":"Scan to Pay / Validate","conditions":["55"]},"2":{"name":"Mobile App","conditions":["49"]},"7":{"name":"Workaround","conditions":["33"]},"3":{"name":"Website","conditions":["52"]},"6":{"conditions":[]},"1":{"name":"Admin Console","conditions":["57"]}},"questions":{"34":{"type":"pg","label":"Explain the workaround you have found","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"15":{"type":"tl","label":"","description":"One line description of the bug","validation":{"rq":false},"jiraField":"summary","questionKey":""},"56":{"type":"tu","label":"Please provide the URL where the issue occurs","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"50":{"type":"cm","label":"Which Mobile Apps are affected by the error?","description":"","validation":{"rq":true,"mns":1},"choices":[{"id":"10231","label":"Android"},{"id":"10232","label":"iOS"}],"questionKey":""},"59":{"type":"at","label":"Please provide any screenshots or recordings of the issue","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"32":{"type":"cs","label":"Have you found a workaround?","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"Yes","other":false},{"id":"2","label":"No","other":false}],"questionKey":""},"60":{"type":"tu","label":"Please provide the URL where the issue occurs","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"31":{"type":"cs","label":"If you take the same steps, does it happen again?","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"Yes","other":false},{"id":"2","label":"No","other":false}],"questionKey":""},"30":{"type":"pg","label":"Actual results","description":"What actually happens? How does the bug disrupt the expected result?","validation":{"rq":false},"jiraField":"customfield_10289","questionKey":""},"29":{"type":"pg","label":"Expected results","description":"What should happen if the system was working properly?","validation":{"rq":false},"jiraField":"customfield_10288","questionKey":""},"63":{"type":"pg","label":"Is there anything else that we may need to know relating to this issue?","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"28":{"type":"pg","label":"Steps to reproduce","description":"What actions cause this bug to manifest? ","validation":{"rq":true},"jiraField":"description","questionKey":""},"66":{"type":"cd","label":"Level of priority","description":"","validation":{"rq":true},"jiraField":"priority","questionKey":""},"51":{"type":"ts","label":"App version (found in the app's help page)","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"61":{"type":"tu","label":"Please provide the browser name","description":"","validation":{"rq":false},"choices":[],"defaultAnswer":{"text":"Eg. Opera, Brave"},"questionKey":""},"46":{"type":"cm","label":"Application","description":"","validation":{"rq":true},"jiraField":"customfield_10291","questionKey":""},"58":{"type":"ts","label":"Which page(s) were you on or trying to access when the issue occurred (include URLs if possible)","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"53":{"type":"cm","label":"Which browser(s) are you experiencing the problem on?","description":"","validation":{"rq":true,"mns":1},"choices":[{"id":"10221","label":"Chrome"},{"id":"10222","label":"Edge"},{"id":"10224","label":"Firefox"},{"id":"10226","label":"Safari"},{"id":"10227","label":"Other"}],"questionKey":""}}},"uuid":"2c4a01bc-af3d-4fe2-bb1b-0c2be5da3682"},"linkedJiraFields":["summary","customfield_10291","description","priority","customfield_10288","customfield_10289"]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}