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Help Center
  1. Help Center
  2. Inugo Customer Service

Inugo Customer Service

Welcome! You can raise a Inugo Customer Service request from the options provided.

  • Customer Support

    Customer support, Let us know your feedback, Report a bug
  • Operators and Facility Managers

    Site Installation Discovery, Operator / Facility Manager Support, Request a new location, Request hardware, Suggest a new feature, Report a bug
  • Call Centre

    Raise a ticket
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